Mental Health First Aid (Virtual)
Register For Your Virtual One-Day MHFA Course
This course trains participants to recognize signs of mental health problems or crises in adults and provides practical, evidence-informed tools to respond effectively. The focus is on early identification, physiological regulation, and crisis de-escalation, avoiding psychotherapy approaches in favor of neurologically grounded first aid support.
Our objective is to provide you with tools that can help you manage those who may be potentially violent either verbally or physically. We will discuss well-tested techniques that may help you become more confident, calm, consistent and successful when interacting with potentially violent individuals.
Courses are held virtually using Microsoft Teams.
Once you have registered you will receive an email with a link to access the training.
For more information or if you have any questions please get in touch with us at in**@********ng.ca
Learning Objectives
By the end of this course, participants will:
- Identify common signs and symptoms of mental health challenges.
- Understand the neurological and physiological underpinnings of mental illness.
- Apply first aid strategies in crisis and non-crisis situations.
- Use grounding, regulation, and communication techniques effectively.
- Build empathy and reduce stigma using Motivational Interviewing principles.
- Navigate local and national mental health support systems in Canada.
Who Should Take This Course
- Managers and workplace leaders
- First responders and safety officers
- Educators and community workers
- Family caregivers
- Coaches and volunteers
Course Modules
Module 1: Understanding Mental Health
- Mental health vs. mental illness
- Risk and protective factors (including ACEs)
- Impact of stress and trauma on the nervous system
Module 2: Core Brain-Based First Aid Concepts
- The stress response: fight, flight, freeze
- The role of the vagus nerve and HPA axis
- Grounding vs. reprocessing: why physical regulation works first
Module 3: Recognizing Mental Health Disorders
Includes signs, symptoms, and acute response strategies for:
- Anxiety disorders
- Panic disorder
- Depression (including suicidal ideation)
- Bipolar disorder
- PTSD
- Schizophrenia and psychosis
- Substance use disorders
- Obsessive-compulsive disorder (OCD)
- Eating disorders
Module 4: Crisis First Aid Protocols
- Grounding techniques (alternatives to 5-4-3-2-1)
- Breathing, proprioception, and cold therapy
- De-escalation language and tone
- Suicide risk identification and safety planning
Module 5: Communicating with Compassion
Motivational Interviewing Principles:
- Partnership
- Affirmation
- Empathy
- Autonomy
- Reflection
- Evocation
- What to say and what to avoid in a crisis
Module 6: Recovery, Resilience & Referral
- How to support nervous system recovery
- Role of hope, gratitude, and purpose in recovery
- Connecting individuals to appropriate professional and community resources
Module 7: Canadian Mental Health Resources
- National hotlines and virtual support
- Provincial services (overview of supports by province)
- Community-based services and low-barrier care
Course Format
- Interactive presentation & discussion
- Case studies and real-world scenarios
- Optional scenario walkthroughs (no role play)
- Handouts and takeaway reference tools
- Access to digital resource list and crisis plan template
Who We Are
Complete Safety Training is a recognized leader in workplace safety, crisis intervention, and first aid training, dedicated to equipping individuals and organizations with essential life-saving skills. With over 25 years of experience, we have trained thousands of professionals in healthcare, education, security, social services, and corporate sectors, providing practical, hands-on learning experiences that prepare participants for real-world emergencies.
As an Indigenous Training Partner with Titiklie Workplace Safety, we are proud to offer culturally responsive, trauma-informed training programs designed to meet the unique safety needs of First Nations communities, Indigenous organizations, and workplaces across Canada.
Our Mission
At Complete Safety Training, we believe that safety is more than compliance—it’s about empowerment, confidence, and preparedness. Our mission is to foster a culture of safety, respect, and inclusivity in every workplace we serve by providing effective, real-world safety training that saves lives.
What We Offer
We provide a comprehensive range of safety training programs, available both in-person and online, to meet the diverse needs of our clients.
- Non-Violent Crisis Intervention (NVCI) – Learn to de-escalate high-risk situations with confidence.
- First Aid & CPR (Basic to Advanced Levels) – Hands-on emergency response training for individuals and workplaces.
- Fire & Safety Awareness – Fire prevention, risk assessment, and emergency response strategies.
- Workplace Safety & WHMIS – Hazard identification, prevention, and compliance training.
- Incident & Accident Investigation – Learn proper procedures for workplace safety incidents.
- Psychological Safety & Mental Health First Aid – Training for crisis response and trauma support.
- Babysitting & Home Alone Safety – Empowering youth with essential personal safety skills.
Why Choose Us?
- Experienced & Certified Instructors – Our trainers have decades of expertise in emergency response, mental health, security, and crisis intervention.
- Hands-On, Practical Learning – We go beyond theory, providing real-world scenarios, role-playing, and interactive exercises.
- Customizable Training Solutions – We tailor courses to specific workplace challenges and industry needs.
- Cutting-Edge Online Learning – We leverage advanced digital training platforms to make safety education more accessible and effective.
Our Legacy
Complete Safety Training is a division of Courtney’s First Aid & Safety Training Inc., a trusted name in safety education for over two decades. Our partnership with Titiklie Workplace Safety further strengthens our ability to deliver culturally relevant, high-impact safety training that meets the evolving needs of today’s workforce.
Whether you’re an individual seeking certification, a business looking to train your staff, or a community organization committed to public safety, Complete Safety Training is your trusted partner in building a safer, more inclusive future.
Why Train With Us?
- Expert Instructors: Our instructors have years of practical experience in crisis management, security, and mental health interventions.
- Hands-On Training: Learn through real-world scenarios, role-playing, and practical exercises.
- Customizable Learning: We can tailor our training to specific industries and workplace challenges.
- Proven Techniques: Our approach is based on evidence-based crisis prevention and de-escalation strategies.
- Visit us at: www.cstraining.ca
- Location: Halifax, Nova Scotia
- Contact us: in**@********ng.ca | 902-434-3307